The overarching aim of Workflow Optimisation is:

To ensure that correspondence management is done by the most appropriate member of the team in order to enhance GP capacity to practice as an Expert Medical Generalist.

Being prepared

In order to be prepared for the work that lies ahead, using a readiness tool can be helpful.

This readiness tool has been developed as part of the collaborative and can help practices establish:

  • current state of play within the practice
  • the motivation of staff within the practice to develop, test and implement Workflow Optimisation, and
  • practice resources and abilities to develop, test and implement Workflow Optimisation.

Downloadable Resource: Workflow Optimisation Readiness Tool

There are a number of steps to consider before embarking on this work: