Building readiness for change
How ready are your organisation and your partners for adopting service design?
Readiness for change refers to a shared commitment and belief in the capability to implement a change. Research has shown that when ‘readiness for change’ is high, the change is likely to be more effective. (Weiner, B.J. A theory of organizational readiness for change. Implementation Sci 4, 67 (2009). https://doi.org/10.1186/1748-5908-4-67)
Resources to support assessing and building readiness for change
| Resource | Source | What is it and why is it for? |
|---|---|---|
| The Scottish Approach to Service Design: How to design services for and with users | Scottish Government | Provides an overview of the Scottish Approach to Service Design. Includes a maturity matrix which you can use to identify areas for action. |
| Learning Site: The Scottish Approach to Service Design | NHS Education for Scotland | Requires a TURAS Login: Learning site which provides an introduction to the approach. You can use these resources to develop awareness. |
| Mindsets for Codesign | Beyond Sticky Notes | Explore the mindsets – ways of being and thinking – that you bring with this reflective resource |
| Psychology of Change Framework | Institute for Healthcare Improvement | International resource widely used in healthcare improvement, which can help you when planning for change. |
| The Good Practice Framework for Strategic Planning and Self-Reflection Tool | Healthcare Improvement Scotland | This framework identifies five themes, each with a number of criteria and actions to support your strategic planning. It includes a self-reflection tool. |
| Leading to Change | NHS Education for Scotland | Offers development programmes, events, coaching and mentoring for change-focused leadership |