Role of the Coach
Coaches were embedded within boards to work directly with frontline teams and enhance their local quality improvement capacity.
The coach was pivotal in working with teams: delivering coaching sessions to team leads, supporting teams to interpret, analyse and understand their data to plan improvement activities and monitor progress. Interviewees frequently spoke of how coaches were essential to supporting their teams to implement the Value Management Approach.
Value Management’s really well valued but the biggest support undoubtedly is [the coach] so I don’t think this would have been successful without [the coach] at all… all of that support, encouragement and good feedback; help with data, which a lot of people aren’t confident with at first. [The coach is] really the driving force in this." - Operations Manager