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SPSP Perinatal and Paediatric Programmes National Learning Session: October 2024

Virtual breakout session overview

What is the ‘stone in your shoe’ when it comes to engaging women / birthing people, children and families in your improvement work?

Aims

  • Explore the impact of engaging women / birthing people, children and families in quality improvement work
  • Share challenges with engaging people in improvement work and discuss solutions
  • Identify existing resources to support engagement work and explore options for a follow-up session

Presentation

Approaches to engagement (PDF, 1,403K), presented by Jo Thomson, Senior Improvement Advisor and Ashleigh Hendry, Improvement Advisor from Healthcare Improvement Scotland

Ashleigh shared various approaches that are used to engage people in improvement work.

  • What matters to you? resources
  • Realistic medicine
    • Shared decision-making is at the heart of realistic medicine.
  • Care Experience Improvement Model (CEIM)
    • A simple framework that ensures feedback can result in meaningful improvements that are maintained over time.
  • Journey mapping
    • This considers all the phases and touchpoints of care received. This can help generate improvement ideas and consider what is important to both the staff and the person receiving the care

Discussion summary

Delegates shared feedback on four questions before the session. Their responses are themed below.

1. What is the stone in your shoe?

  • Time and capacity
  • Reaching families

One response said the stone in their shoe is: “Finding time to go to where people are, their communities, rather than expecting them to attend sessions we put on.”

2. What are you trying to achieve?

  • Improved outcomes
  • Improvement to safety and experience
  • Empowering families to engage

A respondent said one thing they are trying to achieve is to: “Ensure things are more co-created and better serve the population.”

3. What is one challenge?

  • Time and capacity
  • Multi-disciplinary team approach

One delegate said their one challenge is: “Setting up something meaningful to get feedback from our patient group to improve services.”

4. How can the group help?

  • Linking culture and feedback with patient safety
  • Helping to prioritise patient safety when work burden seems excessive

One response said the group can help with: “How to work with multi-systems on a single aim within improvement/service redesign.”

Resources

Next steps