Supporting person-centred care in COVID-19 situations

Care staff are demonstrating new ways to communicate compassionately in COVID-19 situations when the usual ways of interacting are not possible – either due to restricted visiting or wearing personal protective equipment (PPE).

Small acts of compassionate care make big differences to the people being cared for and their families, and in turn, to health and care staff.

Here we provide a single source of information about how Scotland's health and care staff have found ways to communicate compassionately and make that difference.

Browse ideas through the links below and check back regularly for new additions.


Do you have more examples you'd like us to share?

Please email your suggestions to