Supporting person-centred care in COVID-19 situations

Care staff are demonstrating new ways to communicate compassionately in COVID-19 situations when the usual ways of interacting are not possible – either due to restricted visiting or wearing personal protective equipment (PPE).

Small acts of compassionate care make big differences to the people being cared for and their families, and in turn, to health and care staff.

Here we provide a single source of information about how Scotland's health and care staff have found ways to communicate compassionately and make that difference.

Browse ideas through the links below and check back regularly for new additions.


Connecting patients with their loved ones

Using new ways to keep families and COVID-19 patients connected due to hospital visiting restrictions is increasingly important.

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Connecting colleagues to support wellbeing

Keeping morale high and prioritising wellbeing is hard for staff at stressful, busy times.

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Maintaining therapeutic relationships

How to overcome the communication barrier between COVID-19 patients and care staff wearing PPE. Here are some care improvement ideas.

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Caring for children during COVID-19

It can be daunting for a child to be in hospital. The backdrop of COVID-19 and PPE adds extra anxiety. Here are some child-friendly ways to explain.

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Caring for those with additional needs

When COVID-19 patients have trouble seeing or hearing, or have special needs, other ways to communicate compassionately may be required. Our list of ideas also covers people with dementia.

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Insights from published literature

In addition to examples from social media and websites, we also share relevant articles from journals and other online sources as themed summaries.

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Do you have more examples you'd like us to share?

Please email your suggestions to